100th Customer for Xmbrace

At the recent CIH UK Annual Conference, property maintenance company Ian Williams announced it is the 100th organisation to choose the OPTI-TIME appointment scheduling solution from Xmbrace.

Out of 100 Xmbrace customers, the vast majority are providers in the social housing sector, including Ian Williams.

Ian Williams chose OPTI-TIME to ensure that they meet their objectives of improving residents' access to their services, delivering value for money and enhancing quality of service.

Mike Turner, development director at Ian Williams, said: "The system allows us to marry appointments with customers' needs, gives residents a greater choice of appointment times and offers us dynamic scheduling - meaning that the right person turns up to do the right job at the right time.

OPTI-TIME gives clients the ability to book directly into operatives' diaries, send reminders to customers and even operative-on-the-way messages.”

Other Xmbrace OPTI-TIME customers include local authorities, ALMOs, registered social landlords and private maintenance contractors.