Tristar Homes scoops customer service award

Stockton based social housing landlord Tristar Homes have been won the prolific Customer Service Excellence award.

The newly launched CSE accreditation was implemented as part of the Government’s drive to improve customer service in the public sector.

Customer Service Excellence came out in February and is set to completely replace the current Chartermark standard by July 2011.

Taking place over several months, Government accredited assessors have been assessing all aspects of Tristar Homes, including visiting area housing offices, mystery shopping, cold calling as well as assessing all areas of their social housing criteria.

The five main criteria of CSE include customer insight, the culture of the organisation, information and access, delivery of services, timeliness and quality of service.

Tracey Rix-Mason, resident involvement associate director at Tristar Homes has been overseeing the assessment and is delighted with the results, she said:

“We have all worked really hard to achieve this recognition for Tristar Homes.

Providing our customers with excellent customer service is something we have always strived to maintain and improve on, so to be officially recognised for such a high level of service and commitment is fantastic.”

She added; “This is great news for our customers, this award shows that we put our customer’s needs first.”

In 2002, Tristar Homes was established as an Arms Length Management Organisation (ALMO) to take over the day to day management and maintenance of Stockton Borough Council's homes.